Eurotunnel FAQ
How do I book a Eurotunnel ticket?
Please visit our Eurotunnel page and select your requirements from the drop menus.
Are there facilities for disabled passengers?
Travelling with Eurotunnel is ideal for disabled passengers in wheelchairs or passengers with limited mobility who may need assistance in the unlikely event of an evacuation. From entering the terminal to driving off the train in France you are not required to leave your vehicle unless you choose to do so. Access to the Passenger Terminal Building, shops and Food Village is easy. There are no steps, and facilities are provided such as disabled parking spaces, toilets and low-level telephone booths. If any drivers and/or passengers are holders of a valid disabled badge and use a wheelchair or need assistance with mobility on board, Eurotunnel ask that the badge be on display and that you inform them when you check in. When driving out to the boarding lanes you follow the recognised overhead disabled signs and you will be boarded at the front of the shuttle. This is for safety reasons so that in the unlikely event of an emergency the on-board staff will know where you are and will be able to assist you.
Can I travel as a Foot Passenger on the Eurotunnel?
Eurotunnel transports accompanied vehicles only. For Passenger only travel, you will need to travel by Eurostar. To book tickets, please visit our Eurostar page.
How do I find the cheapest fares?
Book well in advance - Avoid school holidays and bank holidays. - Travel between 10.00pm and 6.00am - Travel from Folkestone Sunday to Thursday - Return from Calais Monday to Friday
How long is the Eurotunnel crossing?
The journey takes approximately 35 minutes
What is the check in time for travel on the Eurotunnel?
Check-in begins 2 hours before the scheduled departure time and the latest check-in time is 30 minutes prior to departure.
Where can I find direction to the Eurotunnel terminal in Folkestone?
We have a dedicated area on our web site for all rail terminals with full information including maps and locations. Please visit our Eurotunnel Folkestone or Eurotunnel Calais Coquelles page for more details.
How do I get my tickets?
Directrail offers a ticket-less booking service for Eurotunnel crossings. When you have made a booking your reference number will appear on screen and you will also receive a confirmation by email. Take this with you to the terminal. You can either present this at the manned check in booth or use your reference number in the automated check in booths on arrival.